+44 208 004 3838 info@samanthajaneltd.co.uk

For Tenants


As a legitimate tenant, have you found yourself in a "tricky" situation with your landlord and now feel resentful with your letting agent?
Do you feel let down because you were not given appropriate information by your letting agent before a let?
Our tenant clients know too well that our lettings support does not end with handing over the keys to the lucky tenants.

Information for Tenants:

So you've finally found the accommodation you really like and can't wait to move in?
Maybe you intend to share with others?
Here's a few recommended pointers for a smoother move.
Best practice is to use the services of a professional letting agent which belong to a self regulatory body like ARLA (association of residential letting agents) or NALS (national approved lettings scheme), RICS (royal institution of chartered surveyors).
The above statement, by no means suggest you will receive the most proficient level of customer service, depending upon the agent.
However, you may be rest assured they must have in place a redress scheme if and when something goes wrong.

Be aware that with the introduction of the Tenant fees act on June 1, 2019, letting agents and landlords are only allowed to charge what has been termed "permitted" fees only.
So, ensure you know what these fees are where applicable.
Some agents may require a holding deposit if you intend to proceed.
This is usually taken as a sign of full commitment to rent. Subject to satisfactory references.
Where there are no reasons to refuse let, the holding deposit is usually deducted from the total first month's rent amount paid on signing the tenancy agreement.
Registered agents would require the legal 5 weeks deposit on tenancies with upto £50k gross annual rent, plus 1 months' rent advance in cleared funds on of before the date of signing the tenancy agreement.
Tenancies with a gross annual rent above £50k, will legally pay deposit of 6 weeks.
Since 6 April 2007, regulation on tenancy deposit require agents/landlords who take deposits from tenants to belong to any three of the approved tenancy deposit providers;
1. Custodial Scheme: administered by The Deposit Protection Service (DPS)
2. Insurance based Schemes: administered by: (a) Mydeposits (b) Tenancy Deposit Scheme (TDS)
Over the years however, all three operators now cover both custodial and insurance schemes. So, ensure to find out which.
So, ensure to read your contractual agreement properly: What you do not understand, seek clearer explanation.
Ensure to understand the meaning of joint and several responsibility, if you're signing one agreement with others.
Always check the inventory, highlight any discrepancies and have them resolved from the onset.
There's also the legal matter of statutory requirement on the provision of an energy efficiency certificate (EPC) within current maximum of twenty-eight days of a property being rented out.

CLIENT MONEY PROTECTION: Samanthajane Limited is a registered member of Client Money Protect which is an approved Client Money Protection Scheme, ensuring that all our Landlords and Tenants money are protected.

REDRESS SCHEME: Samanthajane Ltd is a member of The Property Ombudsman Redress Scheme.